We want all of our contract holders to have an enjoyable experience whilst renting with us. If you are new to renting or even new to renting with us, we have put together this overview to help you understand how the whole process works up to moving into your new home. We also have a much more detailed guide to what to expect before and during the standard occupation on our ‘Contract Holders Guide to Renting’ page. In addition, keep an eye on our blogs for helpful guidance throughout your standard occupation.

Finding the right property

All of our properties are advertised on Rightmove and on this website. In most cases, the properties will also have video tours and plenty of photos, which makes selecting a property a breeze. If you are a little unsure on what you are looking for, then give our lettings team a call on 02920 640200 or get in touch here.

Properties to Rent

Book a viewing online

Once you have seen a property you are interested in, you can book a viewing online directly into one of our team's diaries or alternatively we can give you a selection of available times and dates to choose from. We will need to check your suitability for the property, and in most cases you will need a UK based home owner guarantor to rent a property from us. A member of our team will run through our pre-viewing checks with you before confirming the booking and let you know who will be meeting you at the property to view it.

Applying for your standard occupation

Once you have found your perfect property you will need to pay your holding deposit as detailed in your standard occupation application pack and complete our online standard occupation application where you will provide details for your references. We will then communicate this offer to the landlord.

Offer agreed

If your standard occupation application is accepted we will organise the following:

  • Conduct a credit check on you and your guarantor
  • Collect references from the referees that you have provided
  • Contact your guarantor
  • Sign the Standard occupation contract
  • Collect your moving in payment (rent + deposit)
  • Arrange a move in date
  • Only charges detailed here will be used during the standard occupation process (Link to contract holder permitted payments)

Moving in

Upon completion, you will be able to collect a set of keys from our office.

Congratulations on your new home - we hope you enjoy your stay in a Pinnacle Property!

Looking to Rent a Property?

If you are looking to rent a property and need some assistance on getting started, our guide will show you all you need to know to help you make your decision.

Guide to Renting

Arrange a Repair

If your having issues in a property we manage, please let us know immediately.

Arrange Repair

Get in Touch

If you would like to discuss your property-related enquiries, or have any questions, get in touch with our friendly team.

Get in Touch


Pinnacle has been renting my flat out for over 10 years. The flat has never been empty.

Griffith Griffiths

I am an international student staying in pinnacle property last 8 months. Awesome flat, well furnished and equipped at an affordable price.

Muhammed Musthafa

I have dealt with Pinnacle over the last 8 years and found them to be very professional and honest. Always try to do the best for their tenants, landlords, and customers in general.

Gwyn Jones

I use Pinnacle to book apartments in Cathays when I am there for work. They are always reliable and helpful - speedy replies and very good at fixing things ASAP if needed - and the flats they let are..."

Anna Merce

Just moved into one of their properties . Professional service in the lead up to moving in. After moving in had a couple of issues that needed resolving were dealt with professionally and promptly...."

C gibbs